Refund Policy

Last Updated: 30 October 2026

At IPTV UK (https://iptvuk.life/), customer satisfaction is important to us. This Refund Policy explains the conditions under which customers may request a refund for subscriptions purchased through our website.

By placing an order, you acknowledge that you have read and understood this policy. Nothing in this policy limits your statutory consumer rights.

1. Eligibility for Refunds

Customers may request a refund in the following circumstances:

  • Failed Activation: Your subscription cannot be activated due to a technical issue on our side.

  • Service Not Delivered: You have completed payment but have not received your subscription details within the stated delivery period, and we cannot resolve the issue.

  • Persistent Technical Issues: A significant technical problem prevents you from accessing the purchased service, and our support team cannot resolve it within a reasonable timeframe.

  • Duplicate Payment: You have accidentally been charged more than once for the same order.

  • Incorrect Order: You received a subscription that materially differs from the plan you purchased.

Each request will be reviewed individually.

2. Non-Refundable Circumstances

A refund may not be available in the following circumstances, subject to applicable consumer rights:

  • You change your mind after successfully receiving and activating the subscription, where no statutory cancellation or other refund right applies.

  • Your device or IPTV application is incompatible with the service despite the compatibility information provided before purchase.

  • Your internet connection is slow, unstable, or unavailable.

  • You experience problems caused by third-party applications, devices, or internet service providers.

  • You provide incorrect contact information and fail to receive activation details as a result.

  • You violate our Terms and Conditions or misuse the service.

These exclusions do not apply where a refund or other remedy is required by law.

3. Digital Services and UK Consumer Rights

Our subscriptions are supplied electronically.

Under applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013, customers may have a 14-day cancellation period for certain distance contracts.

For digital content that is not supplied on a tangible medium, the right to cancel may end once supply begins if:

  • You have given your express consent to begin supplying the digital content during the cancellation period.

  • You have acknowledged that you will lose your cancellation right once supply begins.

  • We have provided the required confirmation of your consent and acknowledgement.

Where the service is a digital service rather than digital content, different cancellation rules may apply.

Nothing in this policy removes any cancellation, refund, repair, replacement, or other statutory rights available to you.

4. How to Request a Refund

To request a refund, please contact our customer support team using the email address provided on our website.

Please include:

  • Your order number.

  • The email address used during checkout.

  • The subscription plan purchased.

  • A clear explanation of the issue.

  • Relevant screenshots or evidence, if available.

Providing complete information helps us review your request more efficiently.

5. Refund Review Process

Once we receive your request:

  1. Our support team will review your order details.

  2. We may contact you for additional information.

  3. We may attempt to resolve technical issues where appropriate.

  4. We will inform you of our decision and any applicable next steps.

We aim to respond to refund enquiries within 2–5 business days.

6. Refund Processing Time

If your refund is approved, it will normally be returned through the original payment method where possible.

Processing times depend on the payment provider and financial institution.

Please allow approximately 5–10 business days for the refunded amount to appear in your account. This is an estimated timeframe, not a restriction on any statutory refund deadline.

7. Subscription Cancellation

Customers may contact our support team to request cancellation of a subscription.

Cancellation of a subscription does not automatically create a right to a refund for payments already made.

Any applicable statutory cancellation or refund rights remain unaffected.

8. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact our support team before initiating a payment dispute.

We will make reasonable efforts to investigate and resolve legitimate payment concerns.

Nothing in this section restricts your legal rights to dispute an incorrect or unauthorised payment.

9. Policy Updates

We reserve the right to update this Refund Policy when necessary.

Any changes will be published on this page with a revised update date.

The policy applicable to your purchase will be determined in accordance with applicable law and your statutory rights.

10. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Website: https://iptvuk.life/

Email: [[email protected]]

IPTV UK – Your Satisfaction Matters to Us.